Each telecom operator faced unique challenges with their legacy CRM platforms:
We customized and optimized CRM solutions for each telecom based on user pain points, internal architecture, and business goals.
Redesigned agent dashboards with real-time KPIs. Automated repetitive case resolution flows using dynamic scripting.Reduced average call handling time by 35% and improved first-contact resolution rate by 22%.
Integrated CRM with ERP, billing, and provisioning via REST APIs. Developed audit-traceable workflows for order activation and status management.Reduced manual provisioning errors by 70% and improved SLA compliance by 40%.
Integrated Salesforce with external ticketing (ServiceNow) and internal chatbots. Implemented multilingual CRM modules with conditional logic. Decreased ticket resolution time by 45% and increased NPS (Net Promoter Score) by 18 points within 6 months.
“Yotta Data went beyond technical implementation; they reshaped our CRM around the user. The impact on our contact center efficiency was visible within weeks.”
“The CRM integration layer Yotta built for us was clean, secure, and scalable. It bridged key systems without adding overhead.”
